The tablets proved unreliable. The fireplaces can be controlled with the app.
1. Tablets are no longer being provided with the fireplaces.
2. The fireplaces are more reliably controlled using the ESmart or Etouch app (depending on your fireplace) on your smart phone or home tablet.
3. Please contact European Home Technical Support at 781-324-8383 Option 3 or e-mail service@europeanhome.com for further assistance.