This how to shows you how to adjust or change a stuck flame on your Evonic Fire.
Tools Needed:
Philips head screwdriver
Suction cup
Marker/tape/pen for marking wires
Parts Needed:
New flame ribbon
Follow steps below:
1. Remove the front glass (laid out in the install manual on page 10):
https://www.europeanhome.com/wp-content/uploads/2020/07/Halo_manual_V4_111022.pdf
2. Remove any fire media that is in the way
3. Remove the 1-2 screws on either side of the hearth tray.
4. Carefully pull the hearth tray up and out of the unit. Be sure to check for any wired connections on the tray and disconnect as needed to remove the tray. If this is a 3-sided unit, you will need to remove the 2 side glass panels. (page 9 of the above install manual)
5. Use Suction cup to remove the rear glass reflective panel. Install the suction cup, gently lift the glass up, then tilt it in from the bottom and slowly pull it towards you to remove it.
6. Remove the effects screen (directly behind the back glass). Loop your fingers under the fame where the back glass was sitting and push the bottom of the effects screen towards you. Then pull it out and note that there is a difference between the top and bottom. The effects screen may or may not be held in with double sided tape.
7. You will now see the flames exposed. To make an adjustment to the stuck flame, watch the video below:
9. Adjust the tension of the ribbon until you see the desired effect and install the end back onto the sticky surface mount. If the ribbon is not moving properly or you do not like the placement of the ribbon, very carefully peel it back off of the sticky mount make the adjustment and reinstall. It is normal for the ribbon to stretch when peeling it off. Just try not to stretch/damage the viewable parts.
10. If the ribbon is damaged, peel the ribbon top and bottom off of the sticky mount. Carefully install the new ribbon. Make sure the ribbon has proper motion before sticking it onto the sticky surface mount.
11. Install the effects screen and inspect the flames. (Sometimes the flames lose their proper motion). If this is the case, you'll need to re-adjust the ribbon tension. It can be a good amount of trial and error.
12. Once all of the ribbons have been replaced, re-install everything up to this point by following the previous steps backwards. Make sure to clean fingerprints off of the glass with Windex or another glass cleaner.
13. Please contact Technical Support at 781-324-8383 Option 3 or e-mail service@europeanhome.com for further assistance.